Last Updated: October 24, 2025
Look, we get it - nobody actually likes reading privacy policies. But here's the deal: at Mystara Enclave, we've been working on European imports long enough to know that trust matters. Just like we wouldn't cut corners on your BMW's diagnostic work, we don't mess around with your personal info either.
This page isn't filled with fancy legal jargon just to confuse you. We're gonna be straight up about what info we collect, why we need it, and what we do with it. Pretty simple stuff, really.
When you bring your car in or book through our site, we're gonna need some basics - your name, phone number, email, and address. Nothing weird there.
We also keep vehicle info like make, model, VIN, and service history. Can't diagnose that Audi without knowing what we've done before, right? Plus your license plate number for our records.
Payment details get collected too, but they're processed through secure payment systems. We don't actually store your full credit card numbers on our end - that'd be asking for trouble.
Our website uses cookies and analytics stuff to see how folks navigate around. Standard internet things. We're not tracking your every move or anything creepy like that.
Pretty straightforward here. We use your contact details to reach out about appointments, service updates, or if we find something weird under your hood that needs attention.
Vehicle history's crucial for us. When your Mercedes comes in with that check engine light on again, we need to know what we've already tried. Saves you time and money, honestly.
We'll send occasional reminders about maintenance schedules - stuff like "hey, your transmission service is coming up" - because preventive work beats expensive repairs every time. Been doing this for years, trust me on that.
Legal stuff matters too. If there's ever a warranty claim or recall notice, we gotta have accurate records. It's just part of running a legit shop.
We take security seriously around here. Our systems use encryption and secure servers - basically the same level of protection banks use. Not gonna lie, it wasn't cheap to set up, but it's worth it.
Only our staff who actually need access to customer info can see it. The kid who changes oil filters doesn't have access to billing records. Common sense stuff.
We do regular security audits and updates. Technology changes fast, and we're not about to fall behind on protecting your data.
Physical records are locked up tight in our office. We're not leaving customer files laying around the shop floor.
Short answer? Almost nobody. We're not selling your info to marketers or spam companies. That's just sleazy.
Sometimes we gotta share details with parts suppliers or diagnostic software companies to get specialized work done on European imports. They're bound by confidentiality agreements though.
If there's a legal requirement - like a court order or recall situation - we'll comply with that. But we're not handing over data unless we absolutely have to.
Payment processors see your billing info, but that's it. They're industry-standard companies with their own privacy policies.
It's your data, so you've got rights. Wanna see what we've got on file? Just ask. We'll pull it up for you.
If something's wrong in your records, let us know and we'll fix it. Wrong address or old phone number? Easy fix.
You can opt out of marketing emails anytime. There's an unsubscribe link at the bottom of every message. Won't hurt our feelings.
In Canada, you've got specific privacy rights under PIPEDA. We follow those rules to the letter. If you want your data deleted after you stop being a customer, we can do that - though we're legally required to keep some records for a certain period.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These help us remember your preferences and see which pages people actually look at.
Google Analytics is running in the background to help us understand traffic patterns. We can see that someone visited our brake service page, but we're not sitting here watching individual users browse around.
You can disable cookies in your browser if you want. Some features might not work as smoothly, but that's your call to make.
We don't use those annoying retargeting ads that follow you around the internet. Never been a fan of that approach.
Service records stick around for about 7 years. That's partly for warranty purposes and partly because it's just good practice. When you bring that Porsche back after a few years, we'll still have the history.
Financial records follow standard accounting requirements - usually around 7 years too. Tax stuff, you know how it goes.
If you haven't been in for service in a really long time and ask us to delete your info, we'll do it after making sure there's no legal reason to keep it.
Marketing preferences and email lists get cleaned up regularly. If you unsubscribe, you're off the list within a couple days max.
Things change. Technology evolves, laws get updated, and we might need to adjust this policy down the road.
If we make any significant changes, we'll let you know via email or a notice on the website. We're not gonna slip something past you in fine print.
The "Last Updated" date at the top of this page shows when we last made changes. Check back occasionally if you're curious.
Got questions about this privacy stuff? Don't hesitate to reach out. Seriously, we'd rather you ask than worry about it.
Call us at (604) 555-7823 or shoot an email to service@mystaraenclave.info. We'll get back to you pretty quick.
If you've got a formal complaint about how we handle data, you can also contact the Office of the Privacy Commissioner of Canada. But let's talk first - we're pretty reasonable folks.
Mystara Enclave Auto Repair
1847 Commercial Drive
Vancouver, BC V5N 4A7
Canada
Bottom line: We collect what we need to run a professional shop, we protect it like it's our own, and we don't do anything shady with it. Been in business long enough to know that reputation matters more than a quick buck. If that sounds fair to you, then we're on the same page.